“Nanai” is a Quechua word still used throughout Chile. The word, which doesn’t have a direct English translation, describes the act of soothing. “Nanai” is often whispered while showing affection, like after a child falls and scrapes their knee. It's the instinct to make someone feel safe. 

Nanai is our ethos, informing our relationships with clients, collaborators, and the environment.

Regenerative design is an approach that goes beyond sustainability to actively restore, renew, and revitalize natural ecosystems and communities.

Rather than simply reducing environmental impact, regenerative structures have a net-positive impact. Our studio takes regenerative practices a step further, by considering ways to support the wellbeing and health of a building's occupants, in addition to the environment.

We typically charge our design services based on an hourly rate, but we are willing to negotiate a fixed price based on a client's preferences.

It varies -- depending on location, square footage, and materials. We work with projects clients with a range of budgets and are glad to help you navigate the range of options.

We try to ship orders no longer than 7 days after purchase. We’re a small team and work our best to get your order to you as soon as possible. If you have any questions or would like to update your order, please contact us: hello@nanaihome.com.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Yes, we ship internationally. Additional shipping and custom fees may apply.

We accept returns and exchanges for eligible items within 30 days of delivery. Returned items must be unused and in original packaging. Customers are responsible for return shipping costs. Refunds are processed once we receive and inspect the item.

Yes. We work directly with all of the artisans who supply goods for our shop. We work closely with them throughout product development and maintain open communication, often daily.  

Our approach is rooted in long-term partnership. Our artisans set their prices, and we pay them promptly. Our mission is to support their businesses in ways that sustain both their craft and their communities.